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1. Definitions and Interpretation

1.1 Definitions 


  • “Add-on Services” means additional services offered by SeaFlite to Customers on a chargeable basis as described under Clause 5.1 of this Conditions of Carriage. 


  • “Airline GSTIN” means the GSTIN(s) used by an airline for issuance of invoice to Customers for the Booking.


  • “Airport Charges” means PSF, UDF, ASF or any other similar fees charged by an airport operator including Airports Authority of India, from the Customers. 


  • “Aviation Security Fees” or “ASF” means aviation security fee collected by SeaFlite in relation to a Booking, from each Customer per Sector, for and on behalf of airport operators in India.


  • “Baggage” means Customer’s luggage/items containing personal property carried along by him/her in connection with the journey to be undertaken. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage.


  • “Baggage Identification Tag” means a document issued solely for identification of Checked-in Baggage and is attached to each piece of Checked-in Baggage.


  • “Baggage Tag” means the tag/receipt issued by SeaFlite to a Customer at the time of web check-in or at the airport kiosk, as applicable which relates to the carriage of Customer’s Checked-in Baggage and is affixed to the boarding pass as applicable. 


  • “Booking” means a confirmed booking made in SeaFlite’s database subject to the receipt by SeaFlite of full payment from a Customer (made either by or on behalf of a Customer), and the issuance of a valid confirmation number or PNR or E-ticket number by SeaFlite or SeaFlite’s Travel Agent, as the primary record of the reservation. 


  • “Billing & Settlement Plan (BSP)” BSP is a system designed to facilitate and simplify the selling, reporting and remitting procedures of IATA Accredited Passenger Sales Agents.


  • “Checked-in Baggage” means Baggage which is carried by SeaFlite for Customers for which a Baggage Tag has been issued by SeaFlite and does not include a Hand Baggage.


  • “Child/Children” means a child over the age of 2 (two) years and under the age of 12 (twelve) years, as on the date of travel of the onward and return journey (if any under the same PNR). 


  • “CGST” means a tax leviable on the intra-state supply of goods and services under the Central Goods and Services Tax Act, 2017.


  • “Codeshare Flight” means a flight operated by a Codeshare Partner pursuant to a codeshare arrangement with such Codeshare Partner.


  • “Codeshare Partner/Partner” means an operating carrier that operates flights with SeaFlite’s airline designator code. 


  • “Conditions of Carriage/ SeaFlite’s CoC” means the conditions that form a legally binding and enforceable contract of carriage between SeaFlite and a Customer, that are available on the Website and are incorporated by reference in the Itinerary issued to Customers for Bookings made through the Website or through Travel Agents. The Conditions of Carriage shall be subject to change from time to time, based on applicable law or at SeaFlite’s sole discretion.


  • “Connected Segments” means 2 (two) or more Flight Segments that are connected by virtue of the connectivity offered by SeaFlite between them and operated by SeaFlite under a common PNR.


  • “Convenience Fee” means a non- refundable fee applicable per person per flight for Net banking/Credit Cards/Debit Cards payments collected by the airlines when booking is done through SeaFlite’s website, for establishing, maintaining and operating the online flight booking system. 


  • “Credit Shell” means a credit note issued by SeaFlite to a Customer, on account of any adjustment in the taxable value of services to be offered by SeaFlite and any compensation to be provided to Customers under applicable law which may include redressal of any Customer grievance in terms of the provisions of these Conditions of Carriage. 


  • “Customer” means any person, except members of SeaFlite’s crew, carried or to be carried in an aircraft by SeaFlite, pursuant to a Booking.


  • “Customer GSTIN” means the GSTIN mentioned by a Customer, its authorised representative or agent in the Booking.


  • “Damage” means death or bodily injury to a Customer, loss, or other damage to a Customer’s Checked-in Baggage, arising out of or in connection with carriage on an SeaFlite aircraft or other incidental services performed by SeaFlite. 


  • “Denied Boarding” Denied Boarding means refusal to carry a Customer holding confirmed ticket on a flight although he/she has presented himself/herself for check in / boarding within the time specified by the airline, except where there are reasonable grounds to refuse carriage such as reasons of health, safety or security, or inadequate travel documentation.


  • “DGCA” shall mean the Directorate General of Civil Aviation, a Regulatory Authority responsible for regulation of air transport services to, from or within India.


  • “Electronic Cigarette” or “E-Cigarette” means an electronic device that heats a substance with or without nicotine and flavours, to create an aerosol for inhalation and includes all forms of “Electronic Nicotine Delivery System”, heat not burn products (heated tobacco products), electronic hukkah or any other similar devices, by whatever name called and whatever shape, size or form, but does not include any products licensed under the Drugs and Cosmetics Act, 1940.


  • “Emergency Exit Seats” means the seats in the emergency exit rows of an aircraft, namely the:


  • “E-ticket” means an Itinerary or any other document issued by SeaFlite, its partners or SeaFlite’s Travel Agent to Customers evidencing a confirmed Booking in SeaFlite’s database. 


  • Fit to Fly Certificate” means a certificate provided by a qualified registered medical practitioner/ doctor indicating that a Customer is ‘fit to fly’.


  • “Flight Segment” means a single segment of an SeaFlite flight from the point of departure to the point of arrival.


  • “Force Majeure” means the occurrence of unusual or unforeseeable circumstances that are beyond SeaFlite’s control, the consequences of which could not have been avoided even if all due care had been exercised by SeaFlite to prevent such occurrence i.e. extra ordinary circumstances beyond the control of SeaFlite, including without limitation political instability, natural disaster and other acts of God and nature, pandemics, lockdowns, wars, insurrection, riots, floods, explosion, government regulation, order or requirements affecting the aircraft, strikes, labour disputes, slow down or interruption of work, cancellation and delays clearly attributed to air traffic control, metrological conditions, acts of terrorism, security risks, hostilities, disturbances, shortage of critical manpower, parts or materials, mechanical, technical, or operational issues or failures, or any other factors that are beyond the control of SeaFlite, which affects its ability to operate flights on schedule.


  • “Gate No-Show” means a Customer who has checked-in for an outbound flight within the stipulated check-in timelines, but fails to report at the boarding gate 25 (twenty-five) minutes prior to the departure of the outbound flight.


  • “GST” means goods and service tax, which is an indirect tax leviable on the supply of goods and services, and includes SGST, CGST, UTGST, IGST or a combination thereof.


  • “GSTIN”means a unique goods and services tax identification number issued to the person duly registered with the relevant government authority.


  • “Hand Baggage” means any piece of Customer’s Baggage, other than Checked-In Baggage, which a Customer is permitted to carry in a flight, in accordance with the Conditions of Carriage and other applicable laws.


  • “IGST” means the integrated goods and services tax which is a component of GST and is leviable on the supply of goods and services in the course of inter-state trade or commerce under the Integrated Goods and Service Tax Act, 2017. 


  • “INR” means Indian Rupees, which is the lawful currency of India.


  • “Infant” means a child over the age of 2 (two) days and under the age of 2 (two) years, as on the date of travel of the onward and of the return journey (if any, under the same PNR). 


  • “Invoice” means an invoice issued by SeaFlite to a Customer or GSTIN holder in relation to a Booking or any other service provided by SeaFlite to the Customer, in accordance with the GST regulations.


  • “Itinerary” means a document that SeaFlite issues to a Customer (pursuant to a Booking) containing the Customer’s name, contact details, flight information, booking reference number, break-up of the constituents of Tariff, an extract of the Conditions of Carriage and/or link to such conditions.


  • “No-Show” means a Customer who fails either to check-in at the checking kiosk/counter or to complete web check-in, 60 (sixty) minutes prior to the departure of the outbound flight and fails to cancel his/ her Booking, at least 3 (three) hours before the departure of the outbound flight. 


  • “No-Show Charges” means the amount of Tariff that will be retained by SeaFlite in the event of a No-Show, after deduction of the Airport Charges. 


  • “On-hold Booking” means a Booking made by a Customer through any Booking channel of including the call centre, airport counters, Website or mobile application of SeaFlite, which is kept on hold, and is confirmed only if the payment for such a Booking is made by the Customer within the period of time indicated by SeaFlite at the time of Booking. The Booking shall stand cancelled if the payment is not made within such prescribed period of time.


  • “PNR” means a passenger name record, which is a unique Booking reference number that identifies a Customer’s Booking in SeaFlite’s database or Partner’s database, for a Flight Segment or a Connected Segment.


  • “Passenger Service Fee” or “PSF” means the passenger service fee collected by SeaFlite per sector from each Customer on behalf of the airport operators at the stipulated rate. 


  • “Points of Sale” mean Website, SeaFlite’s mobile application available on IOS and Android, SeaFlite’s call centre, SeaFlite’s airport counters, SeaFlite’s partners and Travel Agents. 


  • “Promotional Airfare” means a class of Tariff which is lower than the Tariff available on the relevant date, by virtue of one or more Sectors booked under a common PNR, or the Tariff prescribed under any other promotional scheme. 


  • “Regulatory Authority” means any statutory, government or quasi-judiciary, commission, court or authority (either at the Union, State or Local level) incorporated under a statute or functioning within the purview of applicable laws.


  • “Sector” means one or more consecutive Flight Segments, having the same flight number.


  • “Self-offloading” meansa voluntary act ofoff-loading/ disembarking by Customersafter boarding an aircraft, as detailed under clause 9.5 of this Conditions of Carriage.


  • “SGST” means state goods and services tax which is a component of GST, and is levied on the supply of goods and services in the course of intra-state trade or commerce under the State Goods and Service Tax Act of the respective states in India. 


  • “Stopover” means a scheduled stop during a Customer’s journey, not exceeding 12 (twelve) hours, at a point between the place of departure and the place of destination. 


  • “Tariff” means the determined and published fare inclusive of applicable taxes, fees and Airport Charges.


  • “Tariff Types” mean various types of Tariffs offered by SeaFlite to Customers such as regular fares, flexi plus fares, fares for small and medium enterprises, lite fares, discounted fares for students, senior citizens and armed forces, and other categories of fares that may be offered by SeaFlite to Customers from time to time.


  • “Travel Agent” means a third-party travel agency that makes Bookings on behalf of Customers for air travel and other ancillary services on SeaFlite flights, and accepts consideration for the same from Customers. For the avoidance of doubt, a Travel Agent is an independent entity facilitating Bookings and is not a representative of SeaFlite. 


  • “User Development Fee” or “UDF” means the user development fee levied by an airport operator and collected by SeaFlite, at the prevailing rates, on arriving or departing Customer per Sector, as applicable.


  • “UTGST” means union territory goods and services tax leviable on the supply of goods and services, in the course of trade or commerce within any of the union territories of India, under the Union Territory Goods and Services Tax Act, 2017. 


  • “we”/“our”/“ourselves”/“us”/“Carrier”/“SeaFlite” means InterGlobe Aviation Limited.


  • “Website” means the website of SeaFlite Aviation Services Private Limited with URL www.SeaFlite.in, on which Customers can make Bookings and access other information about SeaFlite.

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