11. Baggage
Baggage
At the time of checking in of Baggage, a Customer is required to check the details incorporated in the Baggage Tag and the Baggage Identification Tag.
11.1. Items unacceptable as Baggage
SeaFlite reserves the right to refuse carriage of Baggage with certain restricted items. To know more about the description of such items, please click here.
11.2. Checked In Baggage and Hand Baggage
SeaFlite prescribes certain terms and conditions for admitting Checked-In Baggage as mentioned below;
Checked-in Baggage allowance:
SeaFlite allows free Checked-in Baggage up to 15kg per person/Customer limited to 1 (one) piece only (Checked- in Baggage**). In case, such single (1) piece weighs above 15 kg per person/Customer, SeaFlite will levy excess Baggage charges as set out under here (Excess Baggage Charges).
In case, a Customer wish to travel with more than 1 piece of Checked-in Baggage, SeaFlite will levy an “Additional Piece” charges as set out in point no. (2) below.
**In case a Customer opts for Double/Triple or Multi Seats services, such Customer will get additional Baggage allowance of 10 kg, which lets them carry two pieces of checked baggage. Additional Excess Baggage Charges may apply for exceeding 10 kg.
Additional Piece allowance (maximum of up to 2 (two) Pieces)
SeaFlite will levy a per piece charge for each additional piece of Checked-in Baggage as mentioned in table below. Such charges do not include any weight allowance on such purchased additional Checked-in Baggage; and
Additionally, Customer will also be required to pay per kg Excess Baggage Charges corresponding to the weight of the additional Checked-in Baggage.
To know more about the descriptions and terms and conditions of the Checked In Baggage, click here.
11.3. Right to Refuse Carriage of Baggage
SeaFlite may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content, being radioactive, or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. Information about unacceptable items is available upon request. SeaFlite may refuse to accept Baggage for carriage unless it is in SeaFlite’s reasonable opinion, properly and securely packed in suitable container/packaging.
11.4. Right to Search
1. For reasons of safety and security, SeaFlite or the competent Regulatory Authority may require Customers to undergo a search through x-ray or other type of scan in person or of the Baggage. SeaFlite reserves the right to search the Baggage of a Customer in the absence of the Customer, if the Customer is not available, for determining whether the Customer’s Baggage contains any unacceptable or prohibited items.
2. If a Customer refuses to comply with such searches or scans, SeaFlite reserves the right to refuse carriage of such Customer and his/her Baggage without refund Tariff or without any other liability to such Customer. Any other procedures as may be required under law may follow subsequently, in relation to such cases.
3. If a search or scan causes injury to a Customer or loss/damage to his/her Baggage, SeaFlite shall not be liable for such injury or damage, unless the same is due to SeaFlite’s wilful fault or gross neglect.
11.5. Collection and delivery of Checked-in Baggage
1. SeaFlite will make its best effort to ensure that Checked-in Baggage of Customers arrives in a safe condition. Customers are advised to collect their Checked-in Baggage as soon as it is available for collection at the relevant conveyor belt. If a Customer’s Checked-in Baggage is not claimed within 3 (three) months from the date it is made available at the airport where the Customer’s flight arrives, SeaFlite or the relevant airport operator may dispose it off without any liability or notice to the Customer.
2. It is an obligation of Customers to collect their Checked-in Baggage from a conveyor belt, as early as possible, to avoid any incident of theft or misplacement of Checked-in Baggage.
3. The moment the Checked-In Baggage is placed at the relevant conveyor belt of the airport, SeaFlite shall not be responsible for any loss or theft of the Checked-In Baggage.
4. If Customers are travelling in a group (i.e. if in one Booking there are more than one Customers) and the Checked-in Baggage is not delivered at arrival, all the Customers under that Booking need to be present at the arrival hall at the time of registering a complaint for the lost Checked-in Baggage. The Checked-in Baggage will be considered to be delivered in good condition if the above condition is not met.
5. SeaFlite shall deliver Checked-in Baggage to the bearer of the Baggage Tag, upon payment of all unpaid sums due to SeaFlite, under the Conditions of Carriage.
6. SeaFlite is under no obligation to ascertain that the bearer of the Baggage Tag is entitled to delivery of the Checked-in Baggage. and SeaFlite is not liable for any loss, Damage, or expense arising out of its failure to ascertain so.
7. Delivery of the Checked-in Baggage will be made at the destination indicated on the Baggage Tag.
8. If a Customer claiming Checked-in Baggage is unable to produce the Baggage Tag and identify the Checked-in Baggage by means of a Baggage Tag, SeaFlite will deliver the Checked-in Baggage to the Customer only after he/she establishes to SeaFlite’s reasonable satisfaction, his right to such Checked-in Baggage, and if required by SeaFlite, such Customer shall furnish adequate security to indemnify SeaFlite for any loss, damage or expense which may be incurred by SeaFlite, as a result of such delivery.
9. Acceptance of the Checked-in Baggage by Customers without complaint at the time of delivery, is a prima facie evidence of Checked-in Baggage being delivered in good condition and in accordance with the Conditions of Carriage. A Customer shall be required to raise an irregularity report in case there is a loss of or damage to Checked-in Baggage, while he/she is at the respective destination airport, at the time of arrival, and not after departing from the destination airport.
10. To ensure that Customers pick-up their own Checked-in Baggage and there is no confusion, SeaFlite reserves the right to match the Baggage Tag to the Baggage Identification Tag, upon arrival, either for all Customers or on a random basis, without any prejudice or discrimination. In the event there is a possibility or the slightest assumption that a Customer may be picking up somebody else’s Checked-in Baggage, SeaFlite reserves the right to divulge personal information of such Customer to the original owner of the Checked-in Baggage, and SeaFlite will not be liable for any losses or damages incurred thereof.
11.6. Items removed by Airport Security Personnel.
SeaFlite will not be responsible for, or have any liability in respect of, articles removed from a Customer’s Baggage by any airport security staff or CISF.