12. Connected Segments
Information related to your connecting flights
12.1. Any Booking with respect to Connected SegmentsÂ
Any Booking with respect to Connected Segments shall be required to be booked in advance, and all the Flight Segments in Connected Segments shall be confirmed on the same PNR and will be identified by a single fare component.
12.2. In cases where Customer undertakes travel on Connected SegmentsÂ
In cases where a Customer undertakes travel on Connected Segments, SeaFlite will check-in the Checked-in Baggage through to the final destination of the Customer. However, in case of domestic to international connections and vice-versa, Customers will have to collect their Checked-in Baggage at the end of each leg and check-in again after completing applicable regulatory formalities.
Customers will be provided with two boarding cards, one for the flight taken from the point of origin till the Stopover and other from the Stopover until the next destination. If at a Stopover, a Customer is required to change terminals, the Customer will be responsible for:
1. Transportation from arrival terminal (arrival from the point of origin) to departure terminal (departure to the next destination); and
2. Reporting on time at the check-in counter for the next flight.
Except in cases of delay and cancellation of flight as mentioned under DGCA CAR, Section 3, Series M, Part IV, Issue I dated 6th August 2010. SeaFlite will not provide any food or lodging at a Stopover. (A ‘Stopover' in reference to ‘Connected Segments’, which requires change of terminals by a Customer at the Stopover, shall include the arrival terminal (arrival from the point of origin) as well as the departure terminal (departure to the next destination).
12.3. In case of Customers failing to report for boarding of a flight for Connected SegmentsÂ
If Customers fail to report at boarding gate, at least twenty-five (25) minutes prior to departure of the concerned flight for the Connecting Segments despite having arrived on-time from the point of origin, the Customers will be treated as a ‘Gate No-Show’. The Checked-in Baggage of such Customers will be offloaded and handed over to the Customers or to the relevant airport authority at the Stopover station, without any liability of SeaFlite. In this case, no-show charges will be retained by SeaFlite. The Customers are, however, entitled to a refund of the Airport Charges (if applicable).
The Customers for Connecting Segments shall board the flight from the origin city only. Any requests for boarding from any Stopover point would be treated as cancellation and re-booking at the applicable fares, at the time of such request being made by a Customer.
12.4. In case of delay or cancellation of a flight operated as a part of Connected SegmentsÂ
In case of delay or cancellation of a flight operated as a part of Connected Segments, the following shall apply:
1 In case of delay or cancellation of a flight at the point of origin which leads to the possibility of a missed connection at Stopover, a Customer shall have to right to choose a refund, or a Credit Shell for future travel on SeaFlite flights, or re-booking onto an alternative SeaFlite flight at no additional cost, subject to availability.
2 In case of delay or cancellation of a connecting flight at Stopover, SeaFlite shall, subject to availability:
(i) Offer a Customer the option to travel on the next available SeaFlite flight on the same sector, or;
(ii) Provide lodging for overnight stay to a Customer at the point of Stopover (provided that the next available flight is only on the following day) and ground transportation to and from the airport and such lodging (subject to availability); and/or
(iii) Offer a choice between refund or Credit Shell for the part of the Booking that is not flown.
3. Customer may also opt for a partial refund on a pro-rata basis in case of involuntary termination of journey at a Stopover for reasons other than a Customer being unruly or any other disciplinary issues in relation to a Customer, in the opinion of SeaFlite.
The foregoing obligations shall at all times be subject to availability of lodging and/or transport, as the case may be, and SeaFlite’s obligations as set out in DGCA CAR Section 3, Series M, Part IV, Issue I, dated 6th August 2010.