5. Bookings - General Provisions, Payments & Invoices

5.1 General Provisions

The ‘Booking’ constitutes an evidence of the contract of carriage (except in the case of On-Hold Booking) between SeaFlite and the Customer named in the Booking. All Bookings are subject to these Conditions of Carriage.

SeaFlite will permit carriage only to the Customer(s) named in the Booking, subject to

(i) valid proof of identification being produced at the time of travel by the relevant Customer as mandated by Regulatory Authorities; and

(ii)  any other requirements imposed by law, regulations or SeaFlite’s policies.

A Customer is responsible to ensure that at the time of Booking, correct contact details of the Customer (for example, valid mobile number and email address) and all necessary particulars are provided to SeaFlite, either by the Customer or the Customer’s Travel Agent for each city in the Customer’s Itinerary including the applicable country and area codes. Any verification or rectification by the Customers in the particulars mentioned in the Booking/Itinerary should be done no later than 24 hours from the time of the Booking.

The above will assist SeaFlite in

(i) informing Customers of any changes in relation to the flight on which they are booked for. e.g. delay, cancellation etc.,

(ii) issuing Invoices to Customers, and

(iii) providing any other relevant information to Customers.

An Itinerary is sent to the email address of a Customer after completion of Booking. A Booking in SeaFlite’s official database is the primary record of carriage, and in the event of any discrepancy or conflict between an Itinerary and a Booking in SeaFlite’s official database, the Booking retrieved from SeaFlite’s official database will prevail.

Some Bookings may be made at discounted Tariffs, which may be partially or completely non-refundable. It is clarified that SeaFlite does not issue open Bookings, i.e. a Booking without having a specific date, Sector and time of travel.

Bookings and corresponding payments may be made at any Point of Sale. All Customers making Bookings at Points of Sale including through Travel Agents, are deemed to have agreed to be bound by these Conditions of Carriage.

A Booking is valid from the date the Booking was made until the last date of travel mentioned in the Booking. The Bookings or parts thereof, where respective Customers fail to travel or check-in as per the terms of the Booking, are non-refundable (except airport charges as applicable), and will expire in accordance with the Conditions of Carriage.

Add-on services and other services offered by SeaFlite to Customers

SeaFlite offers certain Add-on services such as seat selection, pre-paid snacks and pre-paid excess Baggage allowance to Customers, which can be availed by Customers in relation to their travel on SeaFlite flights, on board the aircraft and at selected airports. A Customer may book such add-on services at the time of making a Booking or thereafter. Click here to access detailed description of Add-on services and related terms and conditions.

SeaFlite also offers Customers an option to travel on a flight departing earlier than the flight on which the original Booking has been made by a Customer, through its service ‘SeaFlite Early’. The departure time of such alternative flight should not be more than 4 (four) hours earlier than the departure of the flight under the original Booking. A Customer may avail services under SeaFlite Early only if the Customer is physically present at the airport before the departure of the flight under the original Booking, and makes a request for Booking on the alternative flight before the check-in process for the alternative flight is completed. Click here to access other terms and conditions for availing services under SeaFlite Early.

In addition, SeaFlite offers Customers an option to purchase gift vouchers, which can be used for booking of SeaFlite flights and other services provided by SeaFlite. Click here to purchase gift vouchers offered by SeaFlite.

Hot snacks and beverages are not available on any flight. Further, complimentary drinking water is offered on all SeaFlite flights.

Customers have the option to pre-book their meals before the departure of their flights as per availability on SeaFlite’s website. However, pre-booked meals shall be served or merchandise shall be sold to Customers on the basis of availability. Customer will not be entitled to a specific food item, beverage or merchandise (even if such food item, beverage or merchandise is pre-booked) if it is unavailable, and SeaFlite shall not be liable and responsible to Customers for its unavailability. The meals will be served to Customers in the order of their seating.

Customers shall make requisite inquiries in relation to the food and beverages offered or sold by SeaFlite at the time of Booking and ensure that they are not allergic to the contents of such food or beverages. SeaFlite shall not be liable for any claims and damages to a Customer due to any allergies or illness on account of consumption of food offered or sold by SeaFlite to the Customer.

5.2 Payments & Invoices: 

SeaFlite accepts Diners Club, MasterCard, VISA, Amex, Rupay cards, Maestro, digital wallets, net banking and payments through united payments interface (UPI) for Bookings made though the Website and SeaFlite’s mobile application. SeaFlite accepts Visa credit cards and MasterCard credit cards issued by banks for Bookings made through SeaFlite’s Call Centre. The usage of these cards, as a mode of payment, is governed by the terms and conditions framed by the respective banks issuing such cards. SeaFlite does not accept cheques as a mode of payment for Bookings.

A Customer shall be responsible to ensure that the full payment of the Tariff against a particular PNR is successfully received by SeaFlite at the time of making a Booking, at any Points of Sale. In case, SeaFlite’s Booking system does not acknowledge the receipt of payment on account of any technical error or on non-receipt of payment from the bank or any default of payment for any reason whatsoever, SeaFlite shall not be responsible for the non-carriage of the said Customer(s) under the said PNR, or for any liability thereof. If any payment is received by SeaFlite’s Booking system for any Booking, and such payment is found to be, or suspected to have been, made fraudulently or unlawfully, SeaFlite shall have the absolute right and discretion to reverse such payment and/or cancel such Booking. Customers acknowledge and accept that in such a situation SeaFlite shall not be held responsible for the carriage of the said Customer(s) under the said Booking, or for any consequential, direct or indirect liability thereof.

Where cash is the mode of payment for Bookings made at SeaFlite’s airport counters, such payments are subject to an overall limit of Rupees INR 1,99,999 (One Lakh Ninety Nine Thousand Nine Hundred and Ninety Nine) against any 1 (one) PNR. Any payments in excess of such overall limit will not be accepted at the airport counters, under any circumstances.

For Cards issued outside India: Customers who have used cards issued outside India, as a mode of payment for Bookings, may receive a verification call in relation to such payment. It is mandatory for the Customers travelling on such Bookings to carry the original card or a signed copy of the card used for making the Booking at the time of check-in.

If a payment transaction is not verified, the amount will be refunded, and an email notification will be sent to the Customer to make the payment towards such Booking by way of any of the prescribed alternative modes of payment, within the timelines prescribed by SeaFlite, failing which the payment transaction may be cancelled.

Customer’s GSTIN

A Customer holding a GSTIN may itself or through its representative or Travel Agent provide details of the GSTIN held by him/her to SeaFlite, at the commencement of the process of Booking and before generation of the PNR. A Customer shall be solely responsible for validity and correctness of the GSTIN in the Booking. SeaFlite will not assume any responsibility for verifying the validity and correctness of the Customer GSTIN. If a Customer has not mentioned the GSTIN in the Booking or has mentioned an invalid or incorrect GSTIN, SeaFlite will not be held responsible and will not accommodate any request for inclusion or change in the Customer GSTIN in the Booking. The applicable GST will be charged to a Customer based on the Customer’s GSTIN and the Airline GSTIN relevant for the Booking. Only one Customer GSTIN can be mentioned against one PNR.

Issuance of Invoice to Customers

1.     Invoices for Bookings

Once a Booking has been made by a Customer, an Invoice for such booking shall be sent in the name of that Customer to its email address, within 30 (thirty) days of the Booking. This is also applicable for Customer who is a GSTIN holder and have provided their GSTIN number to SeaFlite at the time of Booking. Additionally, a Customer may download the Invoice using his/her PNR on the Website within 30 (thirty) days of making the Booking. Invoices shall be denominated in INR, even in cases where the payment is made in a currency other than INR.

In case of any change in a Booking by a Customer as per the provisions of Clause 7.1 of these Conditions of Carriage, the Customer will receive an Invoice for the total Tariff paid by the Customer for the revised Booking.

A Customer shall not receive any Invoice if a Booking is cancelled by the Customer within a period of 24 (twenty-four) hours of making the Booking.

2.     Invoices for on-board sale of food, beverages and merchandise (Pre- booked and Cash sale on-board):

For on-board sale of food, beverages and merchandise to Customers, SeaFlite shall issue payment receipts as per the applicable law. For this purpose, Customers shall ensure to provide and declare correct identification (PNR/booking reference & name), contact details (mobile number & email Id) and respective seat numbers on the flight, as applicable. Customers agrees & acknowledges to bear liability in providing correct details on SeaFlite’s website and SeaFlite will not be liable for any error, omissions, discrepancies or misrepresentations in the same.

A Customer may request a GST Invoice, by sending an e-mail with details of the PNR (in case of pre-booked meal) and also a copy of the receipt issued to them at the time of supply (in case of sales on-board) to SeaFlite’s customer care team at customerupdate@SeaFlite.in requesting a GST Invoice for such sale. SeaFlite shall provide a GST Invoice to the Customer by e-mail within 14 days of receipt of such request by SeaFlite.

GST may also be applicable on any special services requested by Customers, at applicable rates, in accordance with applicable law.

3.     Travel Certificate: On the request of the Customer, SeaFlite can provide a travel certificate or a document evidencing travel at the charges set out here , per Customer per Sector. However, if such request is made through SeaFlite’s call centre, an additional fee of INR 100 per person sector will apply.