7. Changes, Cancellations & Refund
7.1 Changes and Cancellations
Once a Booking is made, the Tariff paid shall only be refundable, subject to changes or cancellation terms/fee of SeaFlite, as mentioned below:
1. Changes/cancellations of the Booking must be made at least 3 (three) hours prior to the scheduled departure time.
2. SeaFlite shall levy a fee for a change/cancellation as per the terms and conditions of the Tariff Type, at the time of making a Booking. Customers acknowledge that certain Tariff Types may either limit or exclude a Customer’s right to change or cancel Bookings. Such change/cancellation fee charged is in accordance with the DGCA CAR - Section 3, Series M, Part II, Issue I.
The change/cancellation fee will be deducted from the total amount paid at the time of Booking and the residual amount will be refunded to Customers (in case of cancellation) or in case of change in Booking, the same may be adjusted against the Tariff required to be paid for Customer.
In case of changes to a Booking:
(a) a revised Invoice will be issued based on the Tariff prevailing at the time of making such change and
(b) if residual amount is lesser than the price of the changed Booking, Customers will be required to pay the difference.
If any cancellations to Bookings are made through SeaFlite’s call centre, an additional fee of INR 250 per person per flight will be levied by SeaFlite.
SeaFlite provides a look in option to Customers where no change or cancellation fees shall be retained by SeaFlite in case a Customer cancels or changes a Booking within 24 (twenty-four) hours of making the Booking, provided that the Booking is for a flight whose departure is not less than 7 (seven) days from the date of the Booking. Any change to a Booking will nevertheless require Customers to pay any increase between the Tariff of the original Booking and the changed Booking.
SeaFlite does not permit changes in name once a Booking is complete. However, a spelling correction in the name of a Customer can be done within 24 (twenty-four) hours of the Booking having been made, without incurring any additional charges. In case of the Codeshare Flights, SeaFlite will be able to accept any request for change in the name only in accordance with the policy of the Codeshare partner.
For any change or cancellation to a Booking made by a Travel Agent through the International Air Transport Association (“IATA”) billing and settlement plan (“BSP”), Customers should request all changes or cancellations to be done only through their respective Travel Agent, specifically for any partial cancellation in a Booking where any of the legs of the Bookings have not been utilized (no-show/ boarded). Any changes or modifications to a partially utilized (no-show/ boarded) Booking is not permitted.
7.2 Refunds
In case of change or cancellation of Bookings, if SeaFlite is required to refund Tariff or a part thereof to Customers, Customers will receive the refundable amount in INR (after the deduction of the applicable fee per Customer per Sector mentioned above), at the option of the Customer, as follows:
(i) Refund through the original mode of payment:
For Bookings made through credit/debit cards or via wallets either online on the Website or through IVR at the SeaFlite call centre/airport counters, the refund will be processed to the credit/debit card or to the wallet used to make such Booking within 7 (seven) working days from the date of the refund request;
For Bookings made through Travel Agents, refunds will be processed to the account of the respective Travel Agent and Customers may claim such refund from the Travel Agent. A Travel Agent shall remain responsible for processing of the refund to a Customer once the refund is received from SeaFlite, and a Customer will not have any recourse or claim against SeaFlite in relation to the such refund;
For Bookings made by cash at the airport, the refund will be processed through an electronic transfer of funds, pursuant to submission of the requisite refund form duly filled and submitted by Customers, at any of the SeaFlite counters on airports; and
For Bookings made through American Express cards, the refund will be processed to the American Express card used to make such Booking within 21 (twenty-one) working days from the date of refund request.
Or
(ii) Refund as a Credit Shell
A Credit Shell may be utilised by Customers for future travel on SeaFlite flights, within a specified period from the date of change or cancellation of the Booking in lieu of which a refund has been made.
SeaFlite shall be entitled to decline or refuse refund to a Customer, if the option to receive a refund is exercised after the departure of the flight.
SeaFlite shall make refunds either to the person named in the Booking, or to the person who has paid for the Booking or the relevant Travel Agent. The refund to the person not named in a Booking shall be processed upon submission of a satisfactory proof to SeaFlite that such person is entitled to receive a refund.
In case of change or cancellation of Bookings on account of Force Majeure, Customers acknowledge that SeaFlite shall decide the manner in which such refunds may be processed.
If a Customer does not check-in for a flight at least 60 (sixty) minutes prior to its scheduled time of departure, the entire amount paid for the Booking will be retained by SeaFlite. However, in such event, Customers are entitled to a refund of Airport Charges.
A refund made by SeaFlite in accordance with these Conditions of Carriage shall be deemed to be an appropriate refund to Customers in accordance with SeaFlite’s obligations / responsibilities under applicable laws and the Conditions of Carriage. The same shall indicate that SeaFlite has carried out all reasonable acts in its power in pursuance of the same and shall discharge SeaFlite from any further liability or claim towards refund from such Customers.