9. Conditions Precedent
9.1 Checking-In
A Customer shall not be allowed to board an SeaFlite flight unless the Customer presents a valid Itinerary (either a print or screenshot of the Itinerary on his/her mobile/tablet/computer). Customer agrees to comply with any other requirement of the respective airport, as applicable.
All Customers, including Customers accompanied by Infants or Children, must present any valid identification document as mentioned below in original,at the time of check-in:
Passport;
Voter photo identity card issued by the Election Commission of India;
Aadhaar or m-Aadhaar issued by the Unique Identification Authority of India (“UIDAI”);
PAN card issued by the Income Tax Department;
Driving license issued by the Regional Transport Offices;
Service photo identity card issued by State or Central Government, public sector undertakings, local bodies or public limited companies;
Student photo identity cards issued by Government Institutions/Government recognized Educational Institutions;
Nationalized bank passbook with attested photograph;
Pension card or any other pension related documents having photograph of the Customer; or
Photo identity card or medical certificate issued to differently abled Customers by the Governments of respective States or Union Territories.
An unaccompanied Child shall be required to produce any valid proof of identity listed above.
In case a Customer is not in a position to produce any of the documents listed above as proof of his/her identity, an identity certificate issued by a Group A Gazetted Officer of the Central or State Government on official letterhead, with the Customer's duly attested photograph, will be valid for this purpose.
In case of a Customer travelling on an international flight, a valid passport along with an air ticket shall also be required for entry into the airport and at check-in counters.
The Customers who fail to produce any of the above mentioned documents during the check- in process will be denied boarding by SeaFlite, and SeaFlite shall not be held liable for such denial or any other consequence resulting therefrom.
SeaFlite recommends that Customers report for check-in at SeaFlite counters, at least 2 (two) hours prior to the departure of the scheduled flight. A Customer’s journey will be smoother if the Customer has ample time to comply with the check-in requirements.
Customers are required to check-in their baggage/bag drop at least 60 (sixty) minutes prior to their departure time. Failure to check-in baggage/bag drop and not reporting 60 (sixty) minutes or any other time period prescribed by SeaFlite, prior to the flight’s scheduled time of departure to the checking-in kiosk/counter, will result in: (i) the Customer being declared as “No-Show” and (ii) retention of the No-Show Charges by SeaFlite and accordingly the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges. The refund of Airport Charges shall be made to the Customers who specifically request for such refund from SeaFlite.
In case of Booking 2 (two) or more Sectors under different PNRs, it is the Customer’s responsibility to ensure that there is a sufficient time-interval between the two flights. If a Customer misses his/her connecting flight due to such circumstances or factors, in a prior Sector SeaFlite shall not be liable for such missed connection, in any manner whatsoever.
9.2 Web Check-in
As per Government regulations all Customers are mandatorily required to check-in for their flights online before arriving at the airport for any scheduled departure. In this regard, SeaFlite has ensured that Customers are able to check-in for their flights by way of a tele-check-in over the phone, or online using a web browser or SeaFlite’s mobile application, and download their baggage tags/baggage identification numbers prior to arriving at the airport. To know more about downloading & affixing the baggage tag click here.
Customers can do a web check-in on the Website anytime up to one (1) hour prior to the scheduled departure of their flights. It shall be the duty of Customers to ensure that the Customer’s Checked-in Baggage displays a Baggage Identification Tag at least 60 (sixty) minutes prior to the scheduled time of departure of the Customer’s flight. Failure to check-in for a flight or failure to ensure that Checked-in Baggage displays a Baggage Identification Tag/bag drop at least 60 (sixty) minutes prior to the scheduled time of departure will result in (i) the Customer being declared as “No-Show” and (ii) retention of the No-Show Charges by SeaFlite and accordingly the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges.
In case of web check-in on the Website, the Customer is required to produce (in original) any of the documents mentioned in clause 9.1 evidencing the identity of a Customer, at the boarding gate, for verification.
SeaFlite reserves the right to refuse carriage to a Customer if he/she does not comply with the check-in requirements and prescribed timelines.
9.3 Boarding
For Customers who check-in through the kiosks available at the airports, the identification check will be carried at the boarding gate by staff members of SeaFlite. During the identification check, Customers will be required to produce any of the documents as set out in Clause 9.1 above. Customers who fail to produce any of the above mentioned documents will be denied boarding by SeaFlite, and SeaFlite shall not be held liable for such denial or any other consequence resulting therefrom.
To avoid any delays, the boarding gates will be closed 25 (twenty-five) minutes prior to the time of departure. Customers must be present at the boarding gate no later than the time specified at the time they check-in or any subsequent announcements made at the airport.
Mere check-in or issuance of a boarding pass does not guarantee boarding unless a Customer adheres to all the requirements including the timelines mentioned in relation to boarding in the Conditions of Carriage. A Customer understands and acknowledges that such announcements may only be made in the event of a change of the boarding gate or change in the schedule of boarding and may be made orally through the airport sound systems, or through display/ notifications on the digital screens placed at airports by the airport authorities. SeaFlite is under no obligation to make boarding announcements at airports designated as ‘silent airports’ and it is the duty of Customers to check the flight information display system (operated by an airport operator) for current boarding status and boarding gates.
A Customer understands and acknowledges that SeaFlite or its staff is not obligated to reach out to the Customer in the event that the Customer fails to be present at the boarding gate, in the manner required in terms of these Conditions of Carriage. SeaFlite is not liable to any Customer who fails to report at the boarding gate for any reason whatsoever. Any Customer failing to report at the boarding gate within the aforesaid timelines shall be treated as a “Gate No-Show” and SeaFlite will reserve the right to retain no-show charges.
9.4 Failure to Comply
SeaFlite will not be liable to Customers for any damage, liability, loss, delay or expense incurred due to their failure to comply with the provisions of this Clause 9.
9.5 Self-Offloading
Self-offloading after boarding an aircraft is not permitted, since it can cause safety and security risks besides inconveniencing other Customers on-board.
If any Customer expresses desire to off-load himself/herself and is subsequently off-loaded, then such Customer shall be penalized with applicable Fees set forth here .SeaFlite shall also have the right to retain the amount paid by the Customer for such a Booking. SeaFlite may, at its sole discretion, not penalize such Customers, in case of a medical emergency and other personal emergencies. In case of self-offloading by a Customer due to a medical emergency, SeaFlite may require a certificate in relation to the same from the airport doctor.